About Us  Patient Information

As we open our doors again for care in the clinic, we are excited to be able to see you again in person!  We have been preparing for your visit and want you to know that your health and safety are paramount during these unprecedented times.

In anticipation of your visit to one of our clinics, we have created this educational sheet so you can be prepared for your session while reducing any risks associated with a medical visit.  The measures detailed below will allow you to safely work with your doctor or therapist in person, even if physical distancing measures cannot be met.  While we are trying to implement the greatest risk mitigation measures, we respect that the evidence is changing on a regular basis and our practices will have to adapt as we learn more and more.  We also respect that any physical contact is not free of risk but these protocols should be followed for the safety of yourself, your family and our staff.



A COVID-19 Health Screening Questionnaire will be sent to you prior to your appointment.  Please ensure that you fill this out within 2 hours of all in-person visits.  If you have answered YES to any of the screening questions, please contact the clinic and speak to an administrator before entering. You will also see signage throughout the clinics regarding safety measures in place in the facility, such as the use of personal protective equipment (PPE), physical distancing, and hand-sanitizing.



Any additional forms that require completion will be sent to you in advance of your appointment and we ask  that you kindly submit them back to us prior to your appointment. If not possible, we ask that you bring a completed physical copy to your appointment.



We are asking clients to arrive at least 5 minutes before your session. We are also requesting that you wear a reusable mask while attending your appointment. If you do not have one, a mask will be provided to you at a cost of $2.00



When you arrive at the clinic, please use the hand sanitizer provided to clean your hands.  We have removed most of the seating from the waiting room and ask that you stand while you wait to be assigned to your practitioner’s designated room.  We have marked areas in our waiting room where you can stand safely while maintaining a safe distance from others.  If you do need to use one of the chairs in the waiting room please do so.  We will ensure the surfaces of the chair are cleaned after every use.  We have taken measures to schedule your appointments in a staggered fashion to help maintain physical distancing, and limit the number of people in the waiting areas.



When our front desk staff has assigned you to the exam room or treatment space, please go immediately to the room. The door should be open.  We ask you not to open the door as to minimize contact with door handles. Please sit on the chair or on the bed. If you need to change your clothes please tell your therapist and they will close the door or draw the curtain, and leave the room. Please place your clothes on the chair rather than the hook.



Before the session begins, your doctor or therapist will provide you with another opportunity to sanitize your hands. Your doctor or therapist will be wearing a medical grade mask and may or may not have protective eye wear in the form of safety glasses or a face shield.


If during your session a manual treatment was provided that required body-to-body contact, your therapist may instruct you to change your clothing after the appointment and to wash them with detergent before you wear them again. This should not be necessary if the therapist only uses his/her hands or arms during the session as each therapist is maintaining a stringent hand hygiene protocol, but we respect that you may have your own risk mitigation strategy and encourage to do what you feel most comfortable doing,



We are required to maintain a very stringent adherence to your appointment and treatment times with the doctor or therapist as we will require time to clean all surfaces in the room between patients and it is imperative that we minimize the waiting time for patients in the waiting area.



We kindly ask that you limit the use of the clinic’s washroom as to minimize additional points of contact. We encourage you to use the facilities before you leave your workplace or home. However if there is a need, a washroom will be available.  If you do use the washroom, please notify the front desk so they can wipe surfaces after use.



When your session is completed the therapist or doctor will open the door for you and you may make your way to the front desk to make payment and to schedule follow up sessions. Your therapist may also be the one to schedule your follow up appointments in order to minimize people congregating at the front desk.  Your doctor or therapist may also suggest booking some sessions in person and some sessions via virtual care or video consultation.  We also ask that you block book multiple therapy appointments in advance.  Our therapist availability is now significantly reduced so this will allow you to book the days and times that you prefer, and will help to maintain physical distancing at the front desk.   All invoices will be emailed to you to minimize the exchange of paper.


When you arrive home or to your office, please wash your hands. If you used a reusable mask please wash with soap and water. If you have a medical grade disposable mask please discard and wash your hands again.


We recognize that this is a lot of information to digest and the procedures may be quite different from what you have been previously accustomed to.  However, following the above guidelines will help to ensure a safe and comfortable environment for all parties in the clinic, which is in everybody’s best interest.  Underneath these layers of extra protection, rest assured we are still the same, caring, attentive providers we have always been!


We are very much looking forward to reconnecting with you soon!