Services  Virtual Care


FAQ's Regarding Virutal Care at Athlete's Care

What method of communication will I be using to connect with my therapist?

You have 2 options:

1. Video conferencing (recommended)

2. Telephone

What can I expect from these sessions?

As with an in-person visit, our therapists can continue to provide the following services:

  • Assessment, check-ins and monitoring of your current condition or injury and functional abilities

  • Progression of your exercise program to address your goals

  • Ergonomic assessments and bracing recommendations

  • Postoperative home exercise programs, education and advice

  • Exercises for chronic pelvic pain, incontinence, post partum, and diastasis recti

We will continue to send you your home exercise program by email. 

Our therapists will not be able to provide the following services online:

  • Manual therapy treatment

  • Acupuncture

  • Modalities

How would an assessment be conducted?

Your therapist will take a medical history and inquire about your general health.  He/She will also seek to gain a good understanding of the source of your discomfort (if any), your goals and objectives.  From there, the therapist will conduct an active physical assessment which will include range of motion, strength, functional movements. 

It is helpful, though NOT mandatory, to have someone at home with you who can help to navigate the camera on your computer while conducting the assessment. 

Is your virtual care platform secure and compliant to health information privacy standards?

Yes, we use Zoom as the underlying technology for Telerehabilitation on the Embodia platform. Embodia has entered into a special agreement with Zoom so that their services are HIPAA and PIPEDA compliant for healthcare applications. The agreement enables special features not available on their general offering, such as:

  • Providing a stronger encryption of the online meeting

  • Disabling cloud recording

  • Removing device/user information in logging and reporting

  • Encrypting chat

What is the fee for these types of visits?

Your first virtual care appointment is for 10-15 minutes and is free of charge. This appointment will be used to help familiarize you with the video conferencing software for home use, and ensure that this platform is appropriate for your care. There will be a brief check in on your progress as well. 

Subsequent visits are 20min long and are $60 or 30min long and are $90. 

Will this be covered by my insurance plan?

Most insurance companies will cover treatment via virtual care.  You will of course still be treated by a Registered Physiotherapist, Chiropractor, or RMT and this will be indicated on your receipt.  However, we always recommend that patients check with their insurer to confirm their coverage eligibility as all plans are different.

Can you direct bill to my insurance company like you do with in person visits?

Yes, if your insurance covers the treatment and allows direct billing and assignment to the clinic, we will direct bill to your insurer.  If there is a co-pay required, you will be required to pay the co-pay amount.

How do I pay you for my visit?

You can make payment for your visit on our website at: https://www.athletescare.com/online-payment

We use the Stripe online payment platform.  This is a highly secure and widely-used online payment service.

You can also pay for your appointment via e-transfer to: virtual@athletescare.com Please make the password “virtual”, if you should choose this option.

If I am a candidate for Virtual Care, what appointment type do I need (20min or 30min)?

The therapist will let you know the length of appointment that is appropriate for you.

Click here to book an appointment

If you have any further questions, please feel free to call our virtual care hotline at 647-373-0655 or email virtual@athletescare.com. We look forward to continuing your care. As always, thank you for choosing Athlete’s Care as your healthcare provider.